Frequently Asked Questions

Items offered within CADEX Ireland can differ from other global offerings. Unfortunately, stock cannot be transported overseas from other international CADEX dealer stores, for sale at our Irish dealer stores.

Unfortunately, we do not sell components directly to consumers. However, please contact our Rider Support team who can specify availability and provide a part code, whereby, you can order the part directly through a CADEX authorised store.

To find our owner's manuals, please visit our owner's manuals page. If your bike is over 5 years old, please contact us for the manual.

Due to administrative issues, CADEX items can only be purchased directly through a CADEX authorised store, for locations in Ireland.

If you wish to start a warranty claim, please contact the CADEX dealer store where you collected the product, to arrange an examination. Once this is arranged, please bring the item, along with your proof of purchase to the store, whereby, the store staff will liaise with our warranty team, in order to advise on the option/s available to you.

Please note, we are unable to diagnose any issues without physically inspecting the product itself.

For more information, please view our dedicated warranty page.

You just need to take your proof of purchase, along with your item, to the CADEX retailer where the product was purchased from.

First, check your own body and take care of any injuries. If necessary, seek medical help. Then, take your CADEX part to the CADEX dealer store where it was purchased, for a thorough check.

Your CADEX parts are covered under a 5-year incident replacement programme, if registered within 8 weeks of the purchase date. For details, please visit our warranty page.

If the wheels are used in regular riding conditions:

We recommend that after each ride the hub exterior is cleaned.

After 5000km/6 months, we recommend that the hub exterior, spring and ratchet ring is cleaned, the ratchet parts are re-greased and that you check for wear and replace worn parts.

We advise to replace the ratchet ring and spring every 2 years.

In the wheels are used in tough riding conditions:

We recommend that after each ride the hub exterior is cleaned.

After 1000km, we recommend that the hub exterior, spring and ratchet ring is cleaned, the ratchet parts are re-greased and that you check for wear and replace worn parts.

We advise to replace the ratchet ring and spring every 2 years.

We are committed to investigating all valid complaints about our products and services.

Please initially contact our Rider Support team with your concern.

Our second point of escalation would be our Rider Support Manager.

Our last point of escalation is with our dedicated complaints team, whom are contactable by the following methods,

Email: complaints@giant-bicycles.co.uk

Post:

CADEX IE Complaints Department,

Giant UK Ltd,

Charnwood Edge,

Cossington

LE7 4UZ

Our complaints team commit to a response within 2 working days.